FAQ – Sellers


Q?
How do I contact Wellers Guildford?
A.
If you would like to contact our office for general queries please contact:
E: guildford@wellersauctions.com | T: 01483 802280.

If you wish to speak to any specific member of staff you can send them an email, please visit our ‘Meet The Team‘ page where you can find their specific email address and contact them directly.


Q?
Will you give me valuation advice and how much does it cost?
A.
Valuations and general and specialist advice for selling lots at auction are free of charge.  We offer a free email valuation service, usually all we need is a good image, we will then contact you and discuss the likely sale value, if the item is suitable for sale at auction.  We also carry out valuations by appointment in our saleroom.  We are happy to undertake home visits particularly where a large clearance needs to be undertaken.  We are also happy to travel countrywide should it be necessary to do so.  Official valuations for probate and insurance will attract a valuation fee based on the amount of work and research needed to prepare the specific valuation document.

Q?
How do you market your auctions and what, if any, is your charge for doing so?
A.
Our auctions are advertised in both local and national paid for press.  We also have a large in house email alert and catalogue system.  Full catalogues with images are posted onto our website and other auction listing sites.  Worldwide exposure is achieved using live internet bidding platforms on which you can watch your lots being sold or join in as a registered buyer.  We also actively promote our auctions on the various social media platforms which are increasingly bringing a younger generation of buyers into the marketplace.  The costs of promoting the lots that are consigned to us are met by the lotting fee charged on each lot.
Please note that unlike some auctioneers we do not charge any type of photography fee as this is covered in our lotting charge.

Q?
Why do you place estimates on each lot, and should I place a reserve on the item?
A.
In the valuation process we advise clients on the likely price that their lots will achieve in the auction.  We recommend the estimate based on our knowledge of the marketplace and any appropriate research.  However, an estimate is only an expression of our opinion of the range within which we think the hammer price for that lot is likely to be and is not an estimate of value.  It does not take into account any VAT or buyer’s premium payable and is not a guarantee of price.  These estimates also assist any likely buyer with their buying decision.

A reserve represents a minimum figure that you the vendor and we as auctioneers agree that the lot will not be sold below on the day of sale.  Usually reserves carry a discretionary discount of 10%.  It is important to note that the reserve cannot be higher than the bottom estimate on any lot.

Q?
What happens if my lot fails to sell?
A.
You can collect any unsold lots within a specified time frame which is usually within 7 days of the sale.  Uncollected lots are automatically entered into the next available sale with any reserve or estimate reduced by 50%.  The lotting fee is payable every time a lot is entered into one of our Auctions.

Q?
How do I get my goods to auction?
A.
You can deliver your lots by appointment, or alternately we will recommend independent hauliers who charge on an hourly basis.  Expect to pay £50.00 to £70.00 per hour for a van and two men.

Q?
What happens if goods are damaged in transit or whilst in your care?
A.
We take great care with a client’s goods all of the time.  In the unlikely event of any damage, we will either have the damaged item professionally repaired or compensate you at the lower auction estimate of the value of the item.

Q?
Do you undertake house clearance?
A.
We will undertake to include into our auctions all lots of value that are cost effective to sell at auction.  With regard to any remaining contents we recommend several clearance specialists who will clear properties at agreed rates.  We are willing to remain the point of contact for those clients who wish to deal with just one entity, and will therefore project manage the whole process in a cost effective manner.

Q?
How long before I get paid?
A.
We pay by cheque or bank transfer 28 working days after the sale date.  There are occasions when this is delayed by slow payment from buyers.

Q?
What if the buyer does not pay?
A.
The lot will be re-entered into the next available sale.

Q?
What do I do if I want to make a complaint?
A.
Please contact our Client Liaison, Jo Higlett, by telephone
01483 802280 or by email on jo@wellersauctions.com

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