FAQ – Buyers

Important Bullet Points


Q?
Can anyone attend an auction and bid?
A.
Yes of course!  We welcome a number of different buyers whether you’re a trader or simply wanting a bargain you’ll be able to register and bid at one of our auctions provided that you are over 18.

Q?
How do I view an auction catalogue?
A.
The easiest way to find out about our auctions is from our catalogue auctions page where you’ll have access to all our forthcoming auctions.  Alternatively you can purchase a catalogue from one of our salerooms during viewing or on the day of the auction.

Q?
Where can I get specific information on individual lots in a sale?
A.
We strongly advise prospective buyers to physically inspect the lot(s) and satisfy themselves regarding the condition of each lot they intend to purchase in advance of any bidding taking place.  We also encourage prospective buyers to view our illustrated catalogue on line and email us for a condition report and for specific information if they are unable to view in person.

Q?
How do I register for an auction?
A.
In order to register to bid for one of our auctions, simply fill in a registration form with all your details at reception, let us know if you want to be contacted for future auctions (of course you do!) and confirm whether you are a trader or end user.

Q?
How do I bid at a live auction?
A.
To bid, you should look at the Auctioneer and let them know that you are bidding, for example raise your registration card above your head.  It’s a common fear, but often misplaced that if you scratch your nose you may accidentally bid.  Don’t worry the Auctioneer will use common sense and call out a bidder’s number to avoid any confusion that may occur.

Q?
How do I bid online?
A.
In order to bid online you must register first via the online bidding portal.  Once registration has been confirmed and approved you may then bid online in real time from the comfort of your own home.  To browse our online sales please click here.

Q?
What is an absentee bid and how do I leave absentee bids for a live auction?
A.
If you cannot attend the auction you may leave an absentee bid which gives us written permission to try and bid on your behalf in order to obtain a lot(s) at the lowest possible price, subject to any reserve and interest from other bidders.  You should always give us the maximum price you are willing to pay (please bear in mind Buyer’s Premium and VAT on the hammer price).

You may leave an absentee bid online, when browsing an online catalogue simply select the lot you wish to bid on and click on the “Absentee Bid” tab and fill in the form.  You may also leave multiple absentee bids online, to do so please click here.  Alternatively if you wish to leave an absentee bid at the saleroom, please fill in the printed form and return to Reception.  Absentee bids must be received at least an hour before the start of the auction.

Q?
Are there any additional charges when I bid on an item?
A.
Yes, in general all auctioneers levy a Buyer’s Premium on the hammer price.  Ours is 25% (+ VAT). Lots marked with an * also attract VAT on the hammer price.  Some examples to help you are as follows:

  • A £100 hammer price with no VAT and a Buyer’s Premium of 25% (+VAT) – Invoice total = £130
  • A £100 hammer price with VAT and a Buyer’s Premium of 25% (+VAT) – Invoice total = £150
  • A £100 hammer price with no VAT and a Buyer’s Premium of 25% (+VAT) and a 3% (+VAT) online premium – Invoice total = £133.60 (Buyer purchased online)
  • A £100 hammer price with VAT and a Buyer’s Premium of 25% (+VAT) and a 3% (+VAT) online premium – Invoice total = £153.60 (Buyer purchased online)


Q?
How do I pay for items that I have won?
A.
Methods of payment accepted are sterling (GBP), by way of bank transfer or by credit/debit cards (in person and chip/pin only).  A surcharge of 2.5% plus VAT will be made on credit card transactions.  Because of the increased incidence of fraud, like most auction houses, we do NOT accept card payments over the phone, or remotely.  The buyer must pay the whole of the purchase price including any VAT, Buyers Premium or any additional Premiums, or the remainder of the purchase price, on or before receipt of the goods purchased.  Payment must be received on the day of sale or by the date specified in the Important Sale Information for each auction.

Q?
When can I collect my items?
A.
As soon as you have paid in full bring your invoice to a porter in the saleroom. The porter will give you any lots on that invoice only that you have bought.  Please do not help yourself.  Goods must be collected either on the day of the sale or by the date in the Important Sale Information section of each auction.  Failure to collect within this time frame will result in storage charges being applied to your invoice.

Please note we do not pack or post items ourselves, however, we have details of
‘Part and Parcel’ www.partandparceluk.co.uk, 01252 545611;
‘Pack & Send’ www.packsend.co.uk, 01483 338799 and
‘Mailboxes etc’ www.mbe.co.uk/guildford, 01483 453131,
who will pack and ship once paid for in full.  They invoice separately for their service.

Q?
How can I find out about forthcoming auctions and other events?
A.
We have a number of ways to find about our auctions, simply navigate using the main menu to ‘Calendar’ and browse from our listed auctions or simply call our saleroom on 01483 802280.


Q?
What do I do if I want to make a complaint?
A.
Please contact our Client Liaison, Jo Higlett, by telephone
01483 802280 or by email on jo@wellersofguildford.com

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